Terms & Conditions

Sorelo appreciates and values all of our customers and a positive customer experience is our number one aim. We are required to have terms and conditions that are detailed in the following text. By reading this you accept all Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.

We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.

DATA PROTECTION

Sorelo will respect customer privacy at all times and we will never share your information with a third party. Your confidence is guaranteed.

DATA COLLECTION

As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email addresses and payment details.

How we use your personal information:

To process your order

To send you information about our special offer, promotions and updates

To communicate with you regarding enquiries, complaints or sales

INTELLECTUAL PROPERTY

The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Sorelo do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.

ORDERS

Once you have placed your order, we will package and post your item to the address specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.

PAYMENTS

Payment can be made via Paypal in their secure environment or via an alternative arrangement that should be agreed in advance. Please note that we do not accept cheques as payment. Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf. Order requests will only be accepted should the payment transaction be completed with full payment. Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.

LIABILITY

By using this website or any of our products, you agree that you are at your own risk when using any Sorelo product. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss or expenses (for example data, reputation, revenue, profit, business or contacts).

From time to time, our website or associated social media pages may contain links to other sites. Sorelo assumes no responsibility for the content of such.

WARRANTY AND GUARANTEE

Due to the nature of our products, we do not guarantee any of our products or the information provided on our website and/or social media. This includes candles/wax burner burn times (these can vary depending on the environment), burning tips, instructions and safety. These points (including all others not mentioned here) are for guidance only. We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the consumer for safe operations of candles and products.

CANDLE CARE

The Candle Care section of this website forms part of the Terms & Conditions of Sorelo. By accepting the Terms & Conditions, you accept that the information contained within the Candle Care section has been read, understood and followed. Furthermore, you agree to follow the safety instructions indicated on every product.

OUR WEBSITE

We will always try to allow access to our online services 24 hours per day however; we do reserve the right to close our site for essential upgrades at any time. We cannot guarantee the website will be fully functional at all times however, we will work to remedy any problems as they arise.

OUR MAILING LIST

Should you purchase one of our items and/or supply an email address to us at any time, we will store that information in our customer database. We reserve the right to contact you until you ask us to stop. Should you wish to be removed from our mailing list, please contact info@sorelo.co.uk and ask to be removed. Please note that we will remove this for you as soon as possible thereafter.

COMPLAINTS

Should you have any complaints or suggestions then please email us at info@sorelo.co.uk 

Deliveries and Returns

DELIVERY

Due to each candle being made to order it can take up to 5-10 working days to receive your order. All parcels are sent via Royal Mail or MyHermes. Postage costs may change at any time.

DAMAGED GOODS

At Sorelo, we check every product to ensure that the highest standards have been met on every item prior to dispatch. Should you receive any item that you are not satisfied with, you must contact us within 72 hours. You may contact us via our email address info@sorelo.co.uk. We will discuss the options with you at the time of contact. Upon contact, please ensure that you provide your order reference number and contact details. Furthermore, please submit supporting evidence of any problems.