FAQ

 

How do I track my order?
To track your order, email us at info@sorelo.co.uk to request your tracking number. Alternatively, you can DM us on instagram @sorelo.official and we will endeavor to reply within 24 hours.

How do I cancel or modify my order?
To cancel or modify your order email us at info@sorelo.co.uk or alternatively, DM us on instagram @sorelo.official and we will endeavor to reply within 24 hours.
Please note: Once an order has been shipped, you can no longer modify or cancel your order.

What if I have not received my order?
If you have not received your order, please contact our team at info@sorelo.co.uk. Alternatively you can DM us at @sorelo.official and we will endeavour to reply within 24 hours.

What if I receive my order and it is damaged, defective or not what I ordered?
If you are not completely satisfied with your order, please contact our team at info@sorelo.co.uk and we will investigate the matter. Alternatively, you can DM us on instagram at @sorelo.official and we will endeavour to reply within 24 hours.

What forms of payment are accepted?
We accept the following methods of payment:
Paypal, Credit or debit card (Visa, Mastercard, Maestro)

Do you do promotional or discount codes?
Keep an eye out on our social media for all our latest offers!
Insta: @sorelo.official
Twitter: @sorelo.official
FB:@sorelo.official

How do I use my promotional code?
To use a promotional code, enter it in the Coupon box on the bag page and click ‘apply coupon’.

Delivery and Returns

What are the delivery costs and times?
Deliveries within the UK are £5.99. Cost of deliveries outside of the UK varies.

What countries do you deliver to?
We deliver to all of the countries within Europe.